Today we had a chat with Anna Davies, director of Therapists For You Ltd
Therapist For You Ltd is a 3 year old start-up company in the Private Health sector. They are offering sports therapy, osteopathy, yoga, sports massage, and injury assessment.
When they started in 2017, there was about 8 of employees. Now they’ve grown a bit and got a team of about 15 people and that includes the receptionists and the actual practitioners.
Challenge
Being a new start-up company three years ago they were very limited with their marketing funds. They didn’t have a big budget to put towards marketing so they initially used a lot of “word of mouth” and internal referrals with the clients and incentives that way.
Used a lot of “word of mouth” and internal referrals with the clients
At the same time they used the platform “Groupon” which is a discounted voucher site. They offered their service at a discounted rate and then Groupon took a cut of that. It worked really well with brand awareness, but it didn’t attract the right clients.
“We don’t use Groupon anymore – we got rid of it last year – 2 months after we started using Leadoo.”
Solution
Therapist For You Ltd use two types of bots on their website: a ChatBot and several InpageBots. They help visitors identify what treatment they might need, provide them with FAQ and help make a booking.
Results
- Within the first week they had their first query and lead through the bots.
It worked really great, because with the bots they managed to get all necessary contact details so they could approach customers straight away and answer any questions that they have put to the bots.
It worked really quickly!
We found a return straight away.
Experiences
“Onboarding was the easiest thing. I never had to get too technical behind the scenes.”
It’s all been very straight forward. We just had to explain: “This is what we’d like our clients to be able to see” and “this is what we’d like our customers to understand”. Then all bots were created really easily.
“We are very happy and yes, I would recommend it for anyone even if you don’t think it’s going to fit with your industry.
You’ll be surprised, it does fit with any industry so definitely try it.”
